Shipping policy

At Kelsey & Sincere, we believe that shopping for fashion should feel as good as wearing it. That’s why we have designed our shipping process to be simple, reliable, and transparent — no unpleasant surprises, just your favourite pieces delivered with the care they deserve.

Shipping

We cover all shipping costs, so you won’t find any hidden fees at checkout. Each order is carefully prepared and packaged before dispatch.

Shipping Countries

  • Spain
  • United Kingdom
  • United States
  • Canada
  • Czechia
  • Ireland
  • Italy
  • Poland

Preparation and Delivery Times

  • Preparation time: 1–2 business days.

  • Transit time: 3–7 business days once shipped.

  • Total estimated time: 4–9 business days from purchase.

Our daily order cut-off time is 11:00 a.m. (Madrid time, GMT +1), from Monday to Saturday. Orders placed after this time will begin processing on the next business day.

Trusted Couriers

We work with reputable carriers such as DHL, FedEx, or UPS to ensure that your order arrives safely and on time.

Order Tracking

As soon as your order leaves our hands, you will receive a confirmation email with your tracking number. This allows you to follow your package every step of the way until it reaches your door.

Please note that during periods of high demand or due to unforeseen circumstances (weather, logistical issues, etc.), delivery times may vary. If this happens, we will keep you informed so you always know the status of your shipment.

Customer Support

Do you have questions or need help with your shipment? Our team will be happy to assist you. Contact us anytime at info@kelseyandsincere.com and we will respond as soon as possible.

Thank you for trusting Kelsey & Sincere. We make sure your shopping experience is as smooth and special as the style you choose every day.