Terms of service

Kelsey & Sincere is the trading name of Kelsey & Sincere. These Terms and Conditions govern access to and use of the website https://kelseyandsincere.com/ (hereinafter referred to as the “Website”), managed by Kelsey & Sincere, with registered address at Calle de Velázquez 53, 28001 Madrid, Spain.

These Terms also apply to the products and services offered through the Website.

By accessing the Website or using our services, you agree to be legally bound by these Terms. If you do not agree, please do not use the Website or our services.

You are not required to register to browse the Website. However, to make purchases or use certain services, you must create an account and accept these Terms.

Kelsey & Sincere offers fashion products through the Website. These Terms define the rights and obligations between the company and its users.

The Website operates on the Shopify Inc. platform, which provides the technical infrastructure for our online store.

SECTION 1 – ONLINE STORE TERMS

By accepting these Terms, you confirm that you have full legal capacity under the laws of your country of residence, or that you have the consent of your parents or guardians if you are a dependent minor.

Use of the Website for illegal purposes or in violation of applicable regulations, including copyright infringement, is prohibited.

You must not introduce viruses, malicious code, or harmful software. Failure to comply may result in immediate suspension of your access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to restrict access to the Website or services to any person at any time without justification.

You understand that information transmitted (excluding payment data) may pass through different networks and be adapted to technical requirements. Payment data is always encrypted.

Reproduction, sale, or exploitation of any part of the Website without our express written consent is prohibited.

SECTION 3 – ACCURACY AND TIMELINESS OF INFORMATION

We do not guarantee that the information published on the Website is always accurate, complete, or up to date.

Content is provided for informational purposes only and may become outdated. We assume no obligation to update information unless required by law.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Product prices may change at any time without prior notice.

We may suspend or modify services or products at our discretion. We are not liable for price changes or service interruptions.

SECTION 5 – PRODUCT INFORMATION

Some products are offered exclusively through the Website and are subject to stock availability.

Returns are governed by our Return Policy.

Product colours may vary depending on your screen settings.

We may limit sales by region or customer. We do not guarantee that products will meet all personal expectations.

SECTION 6 – ACCOUNTS AND PAYMENT INFORMATION

We may refuse or cancel orders at our discretion, including limiting quantities per person or address.

You must provide current, complete, and accurate billing and account information.

For more details, please review our Refund and Return Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

We may provide access to third-party tools or services over which we have no control.

Such services are provided “as is” without warranties. Your use is at your own risk.

You should review the terms and policies of third parties before using their services.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may include links or content from third parties for informational purposes only.

We are not responsible for third-party websites or products. We recommend reviewing their policies before interacting with them.

SECTION 9 – USER COMMENTS AND SUBMISSIONS

By submitting reviews, suggestions, or any content, you grant Kelsey & Sincere a non-exclusive right to use and distribute it without limitation.

We are not obligated to maintain confidentiality or provide compensation for such submissions.

We reserve the right to remove content we consider offensive, illegal, or inappropriate.

SECTION 10 – PERSONAL INFORMATION

Personal information provided is managed in accordance with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

There may be typographical errors or inaccuracies in prices, availability, or descriptions.

We reserve the right to correct them and cancel orders accordingly, even after confirmation.

SECTION 12 – PROHIBITED USES

You are prohibited from using the Website to:

  • Engage in illegal activities.
  • Infringe intellectual property rights.
  • Harass, insult, or discriminate against others.
  • Spread false or misleading information.
  • Introduce viruses or malware.
  • Collect personal information without consent.
  • Send spam, phishing, or scraping content.
  • Bypass Website security measures.

SECTION 13 – LIMITATION OF LIABILITY

We do not guarantee that the service will be uninterrupted or error-free.

All content is provided “as is” and “as available”.

Kelsey & Sincere shall not be liable for direct, indirect, or incidental damages, including loss of profits or data.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Kelsey & Sincere, its employees and partners, from claims arising from your breach of these Terms.

SECTION 15 – SEVERABILITY

If any provision is deemed invalid, the remaining provisions will remain fully effective.

SECTION 16 – TERMINATION

You may stop using the Website at any time.

We may suspend your access without prior notice if you breach these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between Kelsey & Sincere and the user, replacing any prior agreements.

SECTION 18 – GOVERNING LAW

These Terms are governed by Spanish law.

SECTION 19 – MODIFICATIONS

The most recent version of these Terms will always be available on the Website.

We may modify these Terms at any time. Continued use of the Website after changes implies acceptance of the new conditions.

SECTION 20 – RETURNS AND REFUNDS

At Kelsey & Sincere, we want every garment to bring confidence and style to your everyday life. However, if something does not meet your expectations, our return process is simple and hassle-free.

Return Period
You have 30 days from the delivery of your order to request a return.

Conditions
Items must be unused, in their original condition, and with all tags attached.
We never charge restocking fees.

How to Start a Return
Contact us at info@kelseyandsincere.com with your order number.

Refunds
Refunds are processed within 7 business days using the original payment method.

Exchanges
You may request an exchange within the same 30-day period, subject to availability.

Order Cancellations
Cancellations are possible within 24 hours after purchase, as long as the order has not been processed.

Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately at info@kelseyandsincere.com with a description and photo.

Return Costs
For non-defective returns, shipping costs are the responsibility of the customer. In the case of damaged or defective items, Kelsey & Sincere will cover all return costs.

SECTION 21 – CONTACT

For any questions or enquiries:

Thank you for choosing Kelsey & Sincere, where fashion, authenticity, and creativity meet.