Privacy policy

At Kelsey & Sincere, we understand that privacy is a fundamental aspect of trust. This Privacy Policy explains how we collect, use, and protect your personal data when you visit https://kelseyandsincere.com/, make a purchase, or contact our customer support team.

By using our website, you accept the practices described in this policy. If you do not agree, we recommend that you do not use our services.

Who We Are

Data We Collect

When you use our website, we may collect:

  • Technical data: IP address, browser type, time zone, and other information related to your connection.
  • Personal data provided by you when placing an order: name, email address, phone number, shipping address, and payment details.
  • Information you share when contacting us, such as enquiries or support requests.

How We Use Your Data

Your data may be used to:

  • Manage, process, and deliver your orders.
  • Respond to your enquiries and provide customer support.
  • Maintain website security and prevent fraud.
  • Personalise your shopping experience.
  • Send updates, promotions, or marketing communications (only if you have given your consent).

Who We Share Your Data With

We only share your information with trusted partners, such as:

  • Payment providers (to process transactions securely).
  • Courier and delivery services (to deliver your orders).
  • Technical and marketing providers, such as Shopify.

We never sell or rent your personal data to third parties.

Use of Cookies

Our website uses cookies to:

  • Remember your preferences.
  • Improve performance and navigation.
  • Show content and recommendations tailored to your interests.

You can disable cookies in your browser settings, although some features of the website may no longer be available.

Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Restrict the processing of your information.
  • Request a portable copy of your data.
  • Withdraw your consent at any time (for example, by unsubscribing from our newsletters).

To exercise these rights, please contact us at info@kelseyandsincere.com.

Children’s Privacy

Our services are intended exclusively for individuals over the age of 18. We do not knowingly collect information from minors. If we become aware that we have received data from a minor, we will delete it immediately.

International Data Transfers

If you are located in Spain (or another country from which you access our site), please note that your data may be processed or stored outside your country, including in places such as the United States, by our trusted service providers (for example, technology platforms, courier companies, or payment processors).

We take steps to ensure that such transfers comply with applicable data protection regulations and are carried out securely.

Data Security and Retention

At Kelsey & Sincere, we take the security of your information seriously. We retain your data only for as long as necessary to:

  • Provide our services.
  • Comply with legal obligations.
  • Resolve disputes or claims.

Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website. We recommend reviewing it periodically.

Contact

If you have any questions about this Privacy Policy, you can contact us:

Thank you for trusting Kelsey & Sincere. Our commitment is to protect your data while providing you with a secure and seamless shopping experience.